GenY to the Xpower


intranet *free* consulting needed by Valerie Hoven
March 31, 2010, 7:03 pm
Filed under: Intranet | Tags: , ,

Help a sister out!

My hospital’s intranet is almost done with the redesign, and now I need to work on a plan for the entire “relaunch.” Before I ask for help, I’ll tell you why a relaunch was necessary. First, our intranet has never been promoted to employees. Yes, they use it. It received about 2,000 hits a day (we have 9,000+ employees). I do not know how many unique hits are received daily though.

Based on survey results, focus groups and general anecdotal feedback, it’s generally decided that 1) our intranet isn’t popular, 2) users go there for news and cafeteria menus and 3) users would like to see a cleaner/fresher site and 4) site administrators want to do “cooler” things with their pages and 5) there is opportunity to grow the intranet and make it a better resource for employees.

Things I’m developing are 1) intranet vision 2) intranet goals and objectives and 3) intranet governance plan. The governance plan is pretty much done, and my corporate office liked it so much they adopted it for all 13 hospitals in my system. I need your help with the vision and goals. See my drafts below.

Vision: (1) Serve as an online community and idea sharing to drive employee engagement. (2) Offer the most resourceful and up-to-date information to create an efficient work environment.

Objectives: (1) Develop a web platform that offers resources for employees regarding hospital news, policies and procedures and Joint Commission readiness. (2) Create interactive Web applications that drive users to the intranet, including discussion boards, surveys, commenting, videos and more. (3) Integrate Web technology to improve communication with and between staff and leaders. (4) The intranet be included in department communication plans and viewed as the main outlet for department news, highlights and resources.

Goals: (1) Increase and maintain usage by X%. (2) Administrators will own their own sites and be mostly self-sufficient. (3) Enhanced Web applications will be introduced to employees every X months. (4) Decrease printed newsletters and all-employee emails by X%.

Help me with the goals. At relaunch, how many more users should I hope to adopt? Is there a benchmark I should aim for?

Other questions I have. Does your intranet have consistent navigation? For example, does the navigation on the homepage run across all intranet pages? Or do you allow departments to pick their own navigation?

What other policies did you put in place to help users and help administrators? For example, do you require them to have a link back to the homepage?

Any other thoughts/comments are welcome.

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2 Comments so far
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Valerie,

My blog http://markmorrell.wordpress.com has several posts that cover user satisfaction, goals and best practice examples for BT’s intranet.

Think about what will help the efficiency of the hospital – increased usage, productivity savings if easier, environment benefits if paper not printed, etc – is what you need to relate to.

On navigation I find the bigger the intranet the better the benefit from one consistent bar to help users get from one part of your intranet to another as quickly or use it to find the person and/or content they need.

Hope this helps. Good luck with the relaunch!

Mark

Comment by markmorrell




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